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ÜNİTE-4
ON THE PHONE TEST 1

LGS'de Çıkabilir

1. You work at the call center of a big company. You are talking to customers and trying to solve their problems.
Which of the following should NOT you say to a customer?
A) How may I help you?

B) Thanks for calling us, we will solve your problem as soon as possible.
C) We are too busy, so please don’t disturb us.
D) Please give me some details about the problem.

LGS'de Çıkabilir

2. You work at the call center of a company. You are talking to a customer on the phone. He has a problem with his laptop.
According to the information above, what should you say to the customer on the phone?
A) I’m sorry, but we can’t help you.

B) Please call us when you have a real problem.
C) Don’t give me any details, please. I don’t care about your laptop.
D) We’ll solve your problem as soon as possible.

LGS - 2022

3. You work at the call center of a company. You are talking to a customer on the phone. He has a problem with the device
that he bought.

According to the information above, what should you say to the customer to learn more about his problem?
A) We will call you back when we solve your problem.
B) Please call us if you have a problem again.
C) Please give me some details about the problem.
D) We’ll solve your problem as soon as possible.

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